Privacy policy

PRIVACY POLICY

Goldenzari by Shujat

At Goldenzari by Shujat ("Goldenzari", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from www.goldenzari.com.pk or interact with us through our website, WhatsApp, email, social media platforms, and customer support channels.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

Goldenzari by Shujat is a luxury fashion house specializing in handcrafted bridal, formal, couture, and made-to-measure women's wear.

Business Name: Goldenzari by Shujat

Website: www.goldenzari.com.pk

Email: golzebyshujat@gmail.com

Studio Address: 7-B, Peoples Colony, Main Boulevard, Faisalabad, Punjab, Pakistan

2. INFORMATION WE COLLECT

We may collect personal information directly from you or automatically through your use of our website.

Personal Information

When you place an order, create an account, contact us, request a consultation, or submit a customization request, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • WhatsApp Number

  • Billing Address

  • Shipping Address

  • Country and Region

  • Payment Information

  • Order History

  • Customization Preferences

  • Measurements for Made-to-Measure Orders

  • Uploaded Reference Images

Technical Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Time Zone

  • Website Activity

  • Pages Viewed

  • Referring Websites

  • Shopping Behaviour

Communication Information

When communicating with us through email, WhatsApp, Instagram, Facebook, TikTok, contact forms, or customer support, we may collect:

  • Message Content

  • Contact Details

  • Attachments

  • Images

  • Voice Notes

  • Customer Service Records

3. HOW WE USE YOUR INFORMATION

We use your information for legitimate business purposes including:

  • Processing and fulfilling orders

  • Delivering products and services

  • Managing customer accounts

  • Providing made-to-measure services

  • Offering custom colour modifications

  • Processing payments

  • Providing customer support

  • Managing shipping and logistics

  • Improving website functionality

  • Personalizing customer experiences

  • Marketing and promotional communications

  • Fraud prevention and security monitoring

  • Compliance with legal obligations

4. LEGAL BASIS FOR PROCESSING (GDPR)

Where applicable under the General Data Protection Regulation (GDPR), we process personal information based on:

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

  • Your consent

  • Protection against fraud and abuse

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Remember user preferences

  • Improve website functionality

  • Measure marketing performance

  • Analyze visitor behaviour

  • Optimize user experience

Our website may use services including:

  • Shopify Analytics

  • Google Analytics

  • Meta (Facebook) Pixel

  • Instagram Tracking Tools

  • TikTok Pixel

  • Google Ads Conversion Tracking

You may disable cookies through your browser settings; however, some website functions may not operate properly.

6. PAYMENT SECURITY

Goldenzari by Shujat does not store complete credit card or payment card information on its servers.

Payments are processed securely through trusted third-party payment providers that maintain industry-standard security measures and encryption protocols.

7. MADE-TO-MEASURE & CUSTOM ORDERS

For custom and made-to-measure orders, we may collect:

  • Body measurements

  • Design specifications

  • Colour preferences

  • Reference photographs

  • Styling preferences

This information is used solely for designing, producing, altering, and delivering your custom garment.

8. INTERNATIONAL CUSTOMERS

As an international fashion brand, we serve customers worldwide.

Your information may be processed or transferred to countries outside your country of residence where our service providers, shipping partners, or business operations are located.

By using our services, you consent to such transfers where permitted by applicable law.

9. DISCLOSURE OF INFORMATION

We do not sell, rent, trade, or otherwise commercially exploit your personal information.

We may share information with:

Service Providers

  • Shopify

  • Payment Processors

  • Shipping & Courier Partners

  • IT Service Providers

  • Marketing Agencies

  • Analytics Providers

  • Customer Support Platforms

Legal Authorities

We may disclose information when required by:

  • Pakistani law

  • Court orders

  • Regulatory authorities

  • Government agencies

  • Law enforcement requests

10. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Maintain business records

  • Resolve disputes

  • Comply with legal obligations

When information is no longer required, it will be securely deleted or anonymized.

11. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the following rights:

Right of Access

Request access to personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of personal information where legally permissible.

Right to Restrict Processing

Request limitations on the use of your data.

Right to Object

Object to direct marketing communications.

Right to Data Portability

Request transfer of your information in a commonly used format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise any privacy rights, please contact:

Email: golzebyshujat@gmail.com

12. MARKETING COMMUNICATIONS

We may send:

  • New Collection Announcements

  • Bridal Launches

  • Promotional Offers

  • Event Invitations

  • Company Updates

You may opt out at any time by:

  • Clicking "Unsubscribe" in emails

  • Contacting us directly

  • Updating your account preferences

13. CHILDREN'S PRIVACY

Our website and services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children. If such information is identified, it will be promptly removed.

14. SECURITY OF YOUR INFORMATION

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect your information against:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

  • Disclosure

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or services.

We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of such third parties independently.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of our website following changes constitutes acceptance of the revised policy.

17. CONTACT INFORMATION

For any questions regarding this Privacy Policy, data protection matters, or requests relating to your personal information, please contact:

Goldenzari by Shujat

Email: golzebyshujat@gmail.com

Website: www.goldenzari.com.pk

Studio Address:
7-B, Peoples Colony,
Main Boulevard,
Faisalabad, Punjab,
Pakistan