Shipping policy

SHIPPING POLICY

Goldenzari by Shujat

At Goldenzari by Shujat, every garment is carefully handcrafted and often made specifically for each customer. This Shipping Policy explains our shipping procedures, estimated timelines, delivery responsibilities, international shipping practices, and customer obligations.

By placing an order through www.goldenzari.com.pk, you agree to this Shipping Policy.

1. WORLDWIDE SHIPPING

Goldenzari by Shujat proudly offers worldwide shipping.

We currently ship to:

  • Pakistan

  • United Kingdom

  • United States

  • Canada

  • Australia

  • New Zealand

  • United Arab Emirates

  • Saudi Arabia

  • Qatar

  • Bahrain

  • Kuwait

  • Oman

  • Europe

  • Other International Destinations

If your country is unavailable at checkout, please contact us before placing an order.

2. PRODUCTION TIMELINES

Many Goldenzari garments are handcrafted and made-to-order.

Estimated production timelines are:

Luxury Pret

4–8 Weeks

Formal Wear

6–10 Weeks

Bridal Wear

8–16 Weeks

Couture & Custom Orders

Timeline varies depending on complexity.

Production timelines are estimates only and may vary depending on:

  • Hand embroidery requirements

  • Fabric availability

  • Material sourcing

  • Peak wedding seasons

  • Public holidays

  • Force majeure events

3. SHIPPING TIMELINES

After production is completed:

Pakistan Deliveries

2–7 Business Days

International Deliveries

5–15 Business Days

Delivery times are estimates only and cannot be guaranteed.

4. SHIPPING PARTNERS

Goldenzari may use various local and international shipping partners including:

  • DHL

  • FedEx

  • UPS

  • TNT

  • Pakistan Post

  • Leopards

  • TCS

  • M&P

  • Aramex

  • Other approved logistics providers

Goldenzari reserves the right to select the most appropriate carrier for each shipment.

5. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for ensuring that:

  • Shipping address is accurate.

  • Recipient name is correct.

  • Phone number is active.

  • Email address is valid.

Goldenzari by Shujat shall not be responsible for delays, losses, or failed deliveries resulting from incorrect information provided by the customer.

Additional shipping charges resulting from incorrect information may be charged to the customer.

6. INTERNATIONAL DUTIES & TAXES

For destinations where Goldenzari provides a Delivered Duty Paid (DDP) shipping service through approved logistics partners, customers generally will not be required to pay additional customs duties or import taxes upon delivery.

However, customs regulations vary by country and may change without notice.

In exceptional cases, customs authorities may:

  • Request additional documentation.

  • Delay customs clearance.

  • Require customer verification.

  • Impose government charges.

Such actions are beyond Goldenzari's control.

For shipments arranged through customer-selected couriers or third-party forwarding services, all customs duties, taxes, brokerage fees, and local government charges remain the responsibility of the customer.

7. DELIVERY DELAYS

Goldenzari shall not be liable for delays caused by:

  • Customs inspections

  • Government restrictions

  • Weather conditions

  • Airline delays

  • Courier delays

  • Public holidays

  • Force majeure events

  • Security checks

  • Natural disasters

  • Political unrest

Estimated delivery dates are provided for guidance only.

8. LOST OR STOLEN PARCELS

Once an order has been delivered according to the courier's tracking records, Goldenzari shall not be responsible for:

  • Theft

  • Loss after delivery

  • Incorrect acceptance by third parties

  • Delivery issues occurring after successful delivery confirmation

Customers should ensure a secure delivery location is available.

9. FAILED DELIVERY ATTEMPTS

If a shipment is returned due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

  • Failure to respond to courier requests

The customer may be responsible for:

  • Return shipping charges

  • Re-shipping charges

  • Customs charges (where applicable)

Refunds may not be available in such cases.

10. PARCEL MISROUTING, DELIVERY ERRORS & CUSTOMER COOPERATION

In rare circumstances, courier errors, system errors, labeling issues, or human errors may result in a parcel being delivered to the wrong recipient.

Where a shipment intended for another Goldenzari customer is mistakenly delivered to you, you agree to reasonably cooperate with Goldenzari by Shujat in facilitating recovery and redirection of the parcel.

For the sole purpose of recovering and correctly delivering the shipment, Goldenzari may share limited delivery-related information with:

  • Courier companies

  • Shipping agents

  • Logistics providers

  • Customs brokers

  • Delivery coordinators

Such information may include:

  • Recipient name

  • Delivery city

  • Delivery country

  • Tracking information

  • Courier reference numbers

Goldenzari will take reasonable measures to ensure that sensitive personal information is not unnecessarily disclosed.

Customers acknowledge and agree that Goldenzari may use available shipping, courier, and logistics information to locate, recover, redirect, retrieve, or correctly deliver shipments that have been misrouted, exchanged, incorrectly labeled, or delivered to the wrong recipient.

Customers further agree to reasonably assist in returning or redirecting incorrectly received parcels.

Failure to cooperate in good faith may result in legal action where permitted by applicable law.

11. SHIPPING INFORMATION DISCLOSURE FOR DELIVERY PURPOSES

Customers expressly authorize Goldenzari by Shujat to share relevant shipping information with logistics partners and courier providers where reasonably necessary to:

  • Fulfill an order

  • Correct a delivery error

  • Recover a misdelivered parcel

  • Facilitate an exchange shipment

  • Arrange re-delivery

  • Resolve customs issues

  • Investigate shipping disputes

Such disclosure shall be limited to information reasonably necessary for completing shipping-related services.

Goldenzari shall not sell, rent, or commercially exploit customer information.

12. PARTIAL SHIPMENTS

Goldenzari reserves the right to ship products separately where operationally necessary.

Customers will not be charged additional shipping fees for approved partial shipments initiated by Goldenzari.

13. RISK OF LOSS

Risk of loss transfers to the customer upon successful delivery by the shipping carrier.

Proof of delivery provided by the courier shall constitute evidence of delivery.

14. FORCE MAJEURE

Goldenzari shall not be responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Government restrictions

  • War

  • Strikes

  • Utility failures

  • Transportation disruptions

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Goldenzari by Shujat shall not be liable for:

  • Courier errors

  • Customs delays

  • Lost profits

  • Indirect damages

  • Consequential damages

  • Delivery delays beyond our control

Any liability of Goldenzari shall be limited to the amount paid for the affected order.

16. CONTACT INFORMATION

For shipping-related inquiries, please contact:

Goldenzari by Shujat

Website:
www.goldenzari.com.pk

Email:
golzebyshujat@gmail.com

Studio Address:

7-B, Peoples Colony,
Main Boulevard,
Faisalabad,
Punjab,
Pakistan